Privacy Policy (Required) [KR]

NATRIS (NATRIS, We or Us) respects the privacy of everyone that uses our websites, games, and various related services. This privacy policy is designed to inform you (User or You) about the type of information that we gather about you, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of that information.

You acknowledge that this Privacy Policy is part of our Terms of Service. Terms not otherwise defined herein shall have the same meaning as defined in the Terms of Service.

BY ACCESSING AND USING OUR SERVICES, YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS SET FORTH IN THIS PRIVACY POLICY.

As used in this Privacy Policy, the term Service or Services shall include all games, related online services and other software and products made available by us (together the Game(s)) as well as any other online features relating to the Games including our websites (the Websites), our mobile applications (the Applications), and User Customer Center (the Customer Center), unless specifically stated otherwise. We may amend, at our discretion, any portion of this Privacy Policy at any time by posting or displaying the amended Privacy Policy within the Game and on the Website. You will be deemed to have accepted such amendments by continuing to use the Services.

We may make changes to this Privacy Policy, in which case we will notify you before such changes take effect by posting the updated policy through the Services or otherwise in accordance with applicable law. Any changes to this Privacy Policy will take effect after a reasonable time period as specified in the notice of such changes.

1. How We Collect Information

Usage Information: We collect certain information from you when you play our Games and access our resources. The information we collect include details about how and when you access or use our Services.

This may include:

your Game and Service use record

your username,

your abusive use record,

your usage ban record,

your access record and access period,

your download record,

your IP address,

your transaction record,

your Game version,

your purchase and use of virtual currency or virtual goods, and

your detailed transaction information.

Interactions and Communications among Users: You agree that we collect information about (a) your interaction with other users (for example, your friend request) and (b) your communication and interaction with your contacts through social media channels (including social network services, messengers, and any other services which has social media features).

Public Posting(s): Some Games allow users to post, share, communicate with, or otherwise transmit content publicly, by participating in player forums, message boards, news feeds, status updates, and chats, (collectively, Public Posting(s)). We may collect and store archives of your Public Posting on NATRIS servers, and all Public Postings are subject to this Privacy Policy.

Public Postings will be visible to anyone who has access to our Services and may also be viewable outside of our Websites or Services. You should exercise caution in all Public Postings, as it may result in the disclosure of private information, for which NATRIS is not responsible.

Information for Third Party Social Networks or Platforms: You may allow our Services to interact with a third party social network and platform, which will provide data about you to us. If you choose to connect to one of our Websites/Applications through a third-party social network such as Facebook, Game Center (for iOS devices), or Google, we may collect personal information from your profile on such third-party social networks [account information, email (ID), profile, username]. You should ensure that you read their terms of service and privacy policies to understand how they treat your data and what data they might share with us.

Payment: When you purchase any products or services, such as Virtual Currency or Virtual Goods, through our Services (which is called In-app-purchase), we may collect certain payment information from you on behalf of our payment service providers. When you purchase our products or services through third party platforms (such as Apple App Store or Google Play Store), you will be required to provide certain payment and billing information directly to such third party platforms.

Technical Information: We may collect your technical information about your use of the Services via automated decision making methods. The technical information (which may include your personal data) includes the following:

your device ID;

your user ID;

your operating system and version;

your device make and model;

IP address;

browser type; and

the country, time zone and locale settings on your device.

Customer Support Correspondence: When you ask our customer support team for assistance, we may collect and store from you the contact information as well as your payment information regarding the purchase of Virtual Currency or Virtual Goods of the Games to the extent reasonably necessary to provide customer support.

2. How We Use Your Information

We may use the information collected from you for a variety of purposes, primarily, relating to providing our Services and information about our Services. We may also use the information for such other purposes as otherwise allowed by law.

For example, we (or a supplier or our affiliate company acting on our behalf and only under our instructions) may use your personal information, including personally identifiable information, for the purposes of:

(a) contacting you (for example as part of customer service or to send you updates about our Services);

(b) managing your account and relationship with us and improving your experience when you use our Services;

(c) researching or surveying, and asking you to participate in such research or survey, about our product or Services;

(d) marketing and promotion of our Services or related products, including those of a third partys products which are related to our Services (If you do not want us to use your data in this way please let us know by contacting us through Customer Center which can be found within our Services);

(e) sending you, on our, or a third party's behalf, offers, promotions, information, newsletters, and communication regarding our Services or products and merchandises relating to our Services;

(f) creating reports, analysis or similar services for use by us for the purposes of research or business intelligence, for example to track potential problems or trends with our Services;

(g) measuring and analyzing effectiveness of advertising, including advertising of third parties placed within the Services;

(h) monitoring the Services, including the Website, Games, Applications, and networks, and operation thereof;

(i) resolving disputes or issues;

(j) tracking purchases and usage infromation;

(k) preventing cheating, crime or fraud; and

(l) complying with the requirements of any applicable law.

3. Cookies and Similar Technologies

In addition to NATRIS, third parties that provide advertisements, contents, or other functionalities on the Services may also use cookies, web beacons, and other technologies for automatic data collection.

Cookies: Cookies are small data files that are placed on your computer, mobile phone, tablet, or other devices which enables us to register certain pieces of information about you when you visit our website or interact with our Services. You can generally block or delete cookies using your browser.

By going to [Tools]>[Internet option]>[Security]>[Custom setting] or using your mobile devices settings or options, you can refuse all cookies, confirm every time a cookie is saved, or permit all cookies. However, doing so may cause some of our Services to not work properly.

Web Beacons: A web beacon collects information about your engagement with a web page by embedding a piece of code on it. Using pixels, we can track, for example, which web page you visited or which advertisement you clicked on. A web beacon may also be included in an email to determine whether the message has been opened, forwarded, or acted upon.

Mobile Device Identifiers: The advertising identifier associated with your mobile device or tablet may be shared with us. In addition, we use Google Advertising ID only as permitted by Google, and we use Apple IDFA only as permitted by Apple. Your mobile device is configured with a tracking identifier and has ad tracking enabled by default. Your mobile device's privacy settings allow you to limit or reset your advertising device ID. To reset the advertising device ID, you may need to reset the operating system.

You can deny the collection of advertisement identifiers as below.

1) For Android devices: [Settings Google Advertisement] or [Settings General Accounts and Preferences Google Personal Information and Protect Personal Information Advertisement Settings]

2) For iOS devices: [Settings Personal Information Advertisement]

Google Analytics: Using Google Analytics, we can also get demographic information about our users based on their behaviors. To learn more about Google, please visit https://www.google.com/policies/privacy/partners/. To opt out of Googles collection and processing of data generated by your use of the Services, visit http://tools.google.com/dlpage/gaoptout.

4. Why We Collect Information About You

(a) To provide our online Services to you;

(b) To help us improve the online Services and fix any problems;

(c) To respond to your inquiries and requests for support;

(d) To acquire new users;

(e) To improve the monetization of the Games via in-app purchases;

(f) For advertising purposes; and

(g) To prevent fraud and illegal activity

5. How We Share Your Information

We may share your information with the following categories of third parties:

Data Storage Partners: Your personal data may be stored using third-party data storage services such as Google Cloud Platform(GCP), Amazon Web Services(AWS).

Research Partners: Access to your data, such as gameplay statistics, may be provided by us for marketing-related and other research. Anonymous data may be shared between us and our partners unless your personal data is necessary for the requested services or research.

Customer Service Partners: We may share your personal data with third parties to provide you with effective customer services and support. Such partners may get access to your personal data only for the purposes mentioned above. For more information about these partners, please contact us.

Publicly Available Information: We may provide users with a community forum where users can exchange ideas and communicate with each other. When you post a message in the community, please be aware that your message and information may be publicly available online. Your nickname should not contain your personal information that may be used by other users to identify you.

Sharing Anonymous Information: We may share anonymous data, which does not directly or indirectly disclose your identity, and aggregated information such as gameplay statistics and categories of users, which cannot be used to identify any individual user, with our advertising partners. We may also allow our advertisers to collect and aggregate anonymous data about our Services and they may share the information with us. They may also collect this information through the use of tracking technologies like cookies and web beacons. This enables us to develop and deliver targeted advertising in our Services and on the websites of third parties, so that they can try to serve you with advertisements for products and services that are most likely to be of interest to you.

Business Transfer: In a business transaction, such as a merger, acquisition, dissolution (including bankruptcy), change of control, or a sale of all or a portion of our assets, customer information, including personally identifiable information, generally is one of the transferred business assets. In the event that NATRIS undergoes such transactions, including preparation of any of such transactions, we may share, disclose or transfer all of your information, including personal information, to the successor. Any third party to which we transfer or sell our assets will have the right to continue to use the personal and other information that you provide to us in the manner set out in this Privacy Policy. We will not sell or rent your information to any third party outside of these circumstances.

Compliance with Legal Obligations: Occasionally we may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. We will disclose personally identifiable information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our Services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

6. Security

The security of your personal information is important to us. We maintain appropriate technical and physical safeguards to protect your personal information against accidental or unlawful destruction or loss, alteration, unauthorized disclosure or access, use and all other unlawful forms of processing of the data in our possession. We take commercially reasonable security measures to protect your personal information.

Your personal information may be transferred to, and stored at, a destination outside of your country or jurisdiction. It may also be processed by personnel of our affiliates and third party service providers who may operate outside of your country or jurisdiction. In such a case, we will take reasonable steps to require such a third party in possession of your personal information to take commercially reasonable security measures to protect the information.

However, unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personally identifiable information, you acknowledge that: (a) the security, integrity and privacy of any and all information and data exchanged between you and us through our Services cannot be guaranteed; and (b) any such information and data may be viewed or tampered with in transit by a third party

7. Update, Correct, and Delete Personal Information

Information We Receive From SNS: Information that you have shared via our Services on any social network or third party platform cannot be amended or deleted by us where it is in the control of that social network or third party platform because it is not under our control.

You can make changes to what data a third party social network or platform shares with us, or stop our Services from interacting with that social network or platform by adjusting your settings with that third party provider. However, doing so may limit you from using all of the features of our Services.

Deleting Account: If you choose to 'withdraw from the game' in 'settings' inside the game to terminate Service Use, all character and account information existing in the server will proceed to be withdrawn. Until withdrawal is complete, you are given 7 days as grace period, and you can cancel your withdrawal within that 7 days. If you do not cancel your withdrawal within the 7 days, all of your account information within the game will be deleted. Even after your Account is terminated or deleted some or all of your information may still remain visible to others, including but not limited to any information that has been incorporated into any User Contents or copied, stored or disseminated by you or other users.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please submit your request in writing at our Customer Center.

We want to make sure that your personal information is accurate and up to date. You may ask us to modify, correct or remove information by contacting us at privacy@natris.co.kr You may also update your account information by logging into your account.

8. Privacy Policy and Data Collection from Third Party Sites Accessible from Our Website

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other sites accessible through our Website have their own privacy policies and data collection, use and disclosure practices. Please consult each sites privacy policy. We are not responsible for the policies or practices of third parties.

Additionally, other companies which place advertising on our Websites, Games and/or Applications may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.

9. Delete Account

Deactivating Your Account: You may request that we delete your account by (1) logging in to the Third Party Platform or Social Network (Facebook, Apple Games (for iOS devices) or Guest account and (2) go to the settings menu and withdraw from the game to terminate Game Service use.

Terminated or Deleted Account: Please be aware that even after your account is terminated or deleted, some or all of your information may still remain visible to others, including but not limited to the following information: rankings, friend list, alliance member list, in-game username, and other game related information. We are not obligated to remove any of your information from a Third Party Platform or Social Network.

Moreover, please be aware that even after you delete your account or your account is terminated, your information is not deleted in its entirety from our servers and may not be deleted from servers of the third party platform you use to access our Services. We may, but are not obligated to, retain backup copies of your information, including personal information on our servers or databases (and/or any authorized third party servers or databases we use). Such information may be revealed according to the Privacy Policy even after you have terminated Service use or withdrawn from the game. Moreover, any third party platform that you use to access the Services may also retain backup copies of your information even after your account is deleted or terminated which may be used or disclosed in accordance with their privacy policy.

10. How Long We Keep Your Information

We will retain your personal information for as long as is necessary to fulfill the purposes for which it was collected or as needed to provide you with Services. We may retain your personal information after you have closed any account you have with us or after we have ceased providing Services to you if retention of your Personal Information is reasonably necessary to (a) comply with our legal obligations; (b) meet regulatory requirements; (c) resolve disputes between members; (d) prevent fraud, cheating or abuse; or (e) enforce this Privacy Policy or any other agreement we may have with a user.

11. Our Policy Concerning Children

We do not use our Services to knowingly solicit information from or market to children under the age of 13. Our Terms of Service prohibit users aged under 13 years from accessing our Services. In the event that we learn that we have collected personal infromation from a child under 13 years of age we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13 years of age please contact us at privacy@natris.co.kr.

12. Modification to This Policy

From time to time, we may update this Privacy Policy to clarify our practices or to reflect new or different privacy practices. We reserve the right to modify or make changes to this Policy at any time.

Any notifications regarding changes that have been posted on our Services may be removed after a reasonable time period as specified in the notice of such changes. Please consult the top of this Privacy Policy to determine when this Privacy Policy was last revised as there may be changes that have occurred since your last visit.

13. International Data Transfers

To maintain the quality and stability of our Services globally, user data may be transferred internationally. Data protection laws may vary depending on the country and may not correspond to those of your country. The user data may be tranfserred to the Repulbic of Korea, among others, and we will take all commercially reasonable privacy measures in the country or territory to protect your information.

 

14. California Consumer Privacy Act

 

The company abides by the California Consumer Privacy Act

 

1. Personal information collected/shared for duty purposes

 

The company can collect/share the following categories of information that can directly/indirectly identify the user or their device, or information that can be reasonably connected to the user or their device("personal information") for business purposes.

 

Identifiers - Nickname, unique identifier, social platform login information (Google, Apple, etc.), IP

 

Commercial information.- purchased/obtained/collected item or service, other records on purchase, consumption history or tendency

 

Geolocation data.- Geographic location data such as country of residence

 

 

 

2. Purpose of collection

 

The personal information above is used/shared for purposes such as enhancing service quality, providing service, maintaining account, customer response service, customer confirmation, advertisement, and user pattern analysis as follows.

 

Resolving technical issues and enhancing quality of company service 

Individual user identification to provide company service  

 

Technical protection against use of unauthorized programs related to the company service

 

Preventing inappropriate gameplay that can negatively affect other users of the company service

 

Providing customer support on the company service through customer inquiry collection and response

 

Provide login service on the company website

 

Provide company advertisement and use for other company marketing and promotional purposes

 

Track usage pattern, user trend analysis, calculate company service use statistics

 

3. Ban of personal information sale

 

The company does not sell the information of customers that use the companys service for monetary benefit or specific benefits for the company.

 

4. Ban discrimination.

 

While some features of the service provided by the company can be saved or no longer provided, the company does not discriminate users that exercise their rights in accordance with CCPA.

 

5. California Consumer Protection Act   

 

1) California residents have the right to receive explanations on the identification information of company or duty consignment company that has utilized their personal information for marketing purposes, and the category of utilized personal information.

 

After receiving information reveal request that fits the requirements, the company provides the following information.

- Personal information items of the requester collected by the company over the last 12 months.

- Category of sources from which the personal information was collected over the last 12 months.

- Personal information items that the company shares with duty consignment company.

- The companys business/commercial purpose of collecting and sharing the select personal information

- Specific user personal information that the company collected over the last 12 months.

- If the users personal information was disclosed for business purposes, explanation on what categories of personal information were collected and used by the recipient through what means 

 

2) If the user is a California resident, the user has the right to request deleting the personal information collected and owned by the user in accordance with a specific exception.

 

If you wish to access or delete personal information, please contact via email (privacy@natris.co.kr).

 

15. Lawful processing of personal information under GDPR

 

Processing personal information by the Company shall be lawful only if and to the extent that at least one of the following applies.

 

• A user has given consent to the processing of his or her personal information.

• Processing is necessary for the performance of a contract to which a user is party or in order to take steps at the request of a user prior to entering into a contract:

 

- Member management, identification, etc.

- Performance of a contract in relation to providing the services required by users, payment and settlement of fees, etc.

 

• Processing is necessary for compliance with a legal obligation to which the Company is subject

- Compliance with relevant law, regulations, legal proceedings, requests by the government

 

• Processing is necessary in order to protect the vital interests of users, or other natural persons

- Detection of, prevention of, and response to fraud, abuse, security risks, and technical issues that may harm users or other natural persons

 

• Processing is necessary for the performance of a task carried out in the public interest or in the excise of official authority vested in the Company

 

• Processing is necessary for the purposes of the legitimate interests pursued by the Company or by a third party (except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child).

 

Users right when applying GDPR

 

The users or their legal representatives, as main agents of the information, may exercise the rights regarding the collection, use and sharing of personal information by the Company. Details can be found in "7. Update, Correct, and Delete Personal Information, and for requests for rights, please send an email to privacy@natris.co.kr

16. Questions

If you have any questions regarding our Privacy Policy and practices, please feel free to contact us by sending an email to privacy@natris.co.kr.